Last Updated: June 2026
At Durasafe Stencils & Signs, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, request a quote, place an order, contact us, or interact with our services.
This policy has been adapted for the operations of Durasafe Stencils & Signs and is intended to provide clear and transparent information about our privacy practices.
1. Information We Collect
We may collect personal information including:
* Your name
* Company or business name
* Email address
* Phone number
* Billing and delivery address
* Account login details
* Information submitted through quote request forms
* Artwork files, logos, drawings, and design specifications uploaded by you
* Order history and transaction details
* Payment information processed through secure third-party payment providers
* Information relating to your use of our website, including IP address, browser type, pages visited, and referral sources
We only collect personal information that is reasonably necessary for our business operations and the services we provide.
2. How We Collect Information
We may collect information when you:
* Visit our website
* Create an account
* Request a quote
* Submit artwork or files
* Purchase products online
* Subscribe to marketing communications
* Contact us via email, phone, or online forms
* Engage with us through social media platforms
We may also collect information through cookies, analytics tools, and similar technologies used to improve website performance and user experience.
3. How We Use Your Information
We may use your personal information to:
* Process and fulfil orders
* Provide quotations and customer support
* Manufacture custom signage, stencils, and related products
* Arrange shipping and delivery
* Process payments
* Communicate regarding orders and enquiries
* Improve our products, services, and website
* Send promotional offers, newsletters, and marketing communications (where permitted by law)
* Comply with legal obligations and resolve disputes
We will only use personal information for purposes that are reasonably related to the services we provide.
4. Custom Artwork and Design Files
When you submit artwork, logos, designs, or other files for custom manufacturing:
* You confirm that you have the necessary rights or permissions to use the submitted material.
* We may store your files for production, quality control, reordering, and customer service purposes.
* We will not sell or distribute your artwork to third parties except where required to manufacture, print, or fulfil your order.
5. Payment Security
Online payments are processed through secure third-party payment providers.
Durasafe Stencils & Signs does not store complete credit card details on its servers. Payment information is handled through secure, encrypted payment gateways that comply with applicable industry security standards.
6. Disclosure of Personal Information
We may disclose your personal information to:
* Shipping and freight providers
* Payment processors
* IT service providers
* Marketing service providers
* Website hosting providers
* Contractors and suppliers involved in manufacturing or fulfilling your order
* Government authorities or regulatory bodies where required by law
We require third-party service providers to handle personal information responsibly and in accordance with applicable privacy laws.
7. Marketing Communications
We may send marketing emails, promotional offers, product updates, and business announcements.
You may opt out of marketing communications at any time by:
* Clicking the unsubscribe link in our emails, or
* Contacting us directly
We will respect your marketing preferences in accordance with Australian spam and privacy laws.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
* Improve website functionality
* Remember user preferences
* Analyse website traffic and performance
* Improve customer experience
* Measure marketing effectiveness
Most web browsers allow you to control or disable cookies through browser settings.
9. Storage and Security
We take reasonable technical and organisational measures to protect personal information from:
* Unauthorised access
* Misuse
* Loss
* Modification
* Disclosure
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed as completely secure.
10. Overseas Disclosure
Some service providers used by Durasafe Stencils & Signs may store or process information on servers located outside Australia.
Where overseas disclosure occurs, we take reasonable steps to ensure personal information is handled in accordance with Australian privacy requirements.
11. Access and Correction
You may request access to personal information we hold about you.
You may also request correction of inaccurate, incomplete, or outdated information.
Requests can be submitted using the contact details provided below.
12. Data Retention
We retain personal information only for as long as reasonably necessary to:
* Provide products and services
* Maintain business records
* Meet legal, accounting, taxation, and compliance obligations
* Handle warranty, support, and reorder enquiries
When information is no longer required, we take reasonable steps to securely delete or de-identify it.
13. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external sites they visit.
14. Changes to This Policy
Durasafe Stencils & Signs may update this Privacy Policy from time to time.
Any changes will be published on this page and become effective upon posting. We encourage users to review this policy periodically.
15. Contact Us
If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:
Durasafe Stencils & Signs
Website: https://stencilsandsigns.com.au/
Email: sales@stencilsandsigns.com.au
Phone: 1300 049 246
Address: 30 London Drive, Bayswater VIC 3153
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
OAIC Website: Office of the Australian Information Commissioner
This Privacy Policy is designed to support transparency, customer trust, and compliance with applicable Australian privacy laws.